At EastonOnline, we are dedicated to providing the highest level of customer service. While we are always happy to answer your questions about technical issues over the phone, you may find that the problem you are having is common and easily fixed. Please take a look at the list of frequently asked questions below. If you don’t find your question answered here, please give us a call. Before calling, always reboot (turn off then on, or restart your operating system) your computer first.

If you a specific question about your Email click here.
If you have a specific question about your Cable Modem click here.
If you have a specific question about Dial Up access click here.
If you have a specific question about Hosting access click here.
If you a have a general question to ask us click here.

Questions/Information
Always reboot (turn off then on, or restart your operating system) your computer before calling for support.

Can't Connect:
1. Make sure username and password are spelled in lowercase letters
2. Make sure username doesn't have “@goeaston.net
3. Make sure phone line is plugged into the “line” jack (not phone)
4. Make sure your account is current

EastonOnline access numbers:
Easton: (410) 770-5000
Chestertown: (410) 778-2210
Cambridge: (410) 221-9910

EastonOnline mail server names:
Incoming mail server is: pop.goeaston.net
Outgoing mail server is: smtp.goeaston.net

Password Problems
Here are some good tips for troubleshooting password rejection should it ever occur. These tips should solve the problem. It they do not, call us for assistance.

Tip #1 - Make sure you are typing in your username all in lower case letters. This is very important because our server will see the capital letters as different characters.

Tip #2 - Be sure to only type in your username not your entire email address. i.e. "username" not "username@goeaston.net"

Tip #3 - Make sure there are no spaces in, before, or after your username or password. Our server will read spaces as letters and will not let you log on if one is present.

Tip #4 - Make sure that your computer is this only one connecting with your username and password. If someone is already logged on with your username, you won't be able to log on. If you believe this is the case, call us and we will assist you.

Tip #5 - Make sure you are not trying to connect to the Internet with your 2nd email username and password. Your second email account does not have Internet access privilages. You must connect to the Internet with the main account then access your email with the other.